Stealth RX for medical and dental practices
Managed IT built around a simple fact: a down chair costs patients.
Unlimited remote support for your clinical systems, a technician on site when something covered goes down, and HIPAA handled the way your auditor expects. Built for practices running Dentrix, Eaglesoft, and practice management or EHR platforms.
- Unlimited remote support on covered systems, no clock running
- Annual HIPAA training for your whole staff
- Security baseline sized to HIPAA: MFA, endpoint protection, encrypted backup, monitoring
- Support for Dentrix, Eaglesoft, imaging and your EHR
- Regular business reviews with a named account manager
Why a separate package for healthcare
Practices value things other businesses do not. Stealth RX is built around them.
Most managed IT plans are written for offices. A practice is not an office. When the imaging sensor, the schedule or the operatory PC stops, the cost is a room full of patients, not an email delay. So we changed the product, not just the words.
Someone shows up
On Stealth RX Complete, when a covered system goes down we send a technician. Within 48 hours, and usually far sooner. Remote first, on site when remote is not enough.
Nobody watches the clock
Remote support on covered devices and clinical applications is unlimited. Your front desk calls, we fix it, and there is no ticket math afterward.
HIPAA is part of the plan
Annual staff training, a documented security baseline, and the paperwork that shows your safeguards are real. You are ready when the question is asked, not scrambling after.
Two packages
Stealth RX Basic and Stealth RX Complete
Same security baseline, same HIPAA training, same unlimited remote support. Complete adds the technician at your door. Pricing is per covered user and device; we quote it in one conversation.
Stealth RX Basic
For practices anywhere in our footprint, including those outside a 50-mile radius of a Stealth technician.
- Unlimited remote support for covered systems and staff
- Annual HIPAA compliance training for all employees
- HIPAA security baseline: multi-factor authentication, managed endpoint protection, patching, encrypted backup, 24/7 monitoring
- Dentrix, Eaglesoft, imaging and EHR support
- Vendor coordination with your software and equipment providers
- Regular business reviews with your account manager
On-site visits are available on Basic and billed at time and materials, plus travel where it applies.
Get a Basic quoteStealth RX Complete
For practices within 50 miles of a Stealth technician that cannot afford a room out of service.
- Everything in Basic
- On-site response included when a covered system goes down, on site within 48 hours
- Covered operatory and front-desk PCs, servers, network equipment and printers
- Priority scheduling for on-site work
- Imaging and sensor troubleshooting at the chair
Included on-site response covers failures of covered systems. Outages caused by your internet provider, a building event such as fire or flood, or a third party working on your systems convert to billable time, and we tell you before the work starts.
Get a Complete quoteNo surprises
What is included, and what is billable
Clients tell us the thing they hate most about IT providers is the invoice they did not expect. So here is the line, in writing.
| Situation | Basic | Complete |
|---|---|---|
| Staff member calls about a covered PC, printer, application or login | Included | Included |
| Our automation detects and fixes an issue before you notice | Included | Included |
| Annual HIPAA training and security baseline maintenance | Included | Included |
| Covered system goes down and needs a technician on site | Billable | Included |
| Outage caused by your ISP, a building event, or an outside party | Billable | Billable |
| Data restore you request, or a rebuild after a hardware failure | Billable | Billable |
| Incident response across multiple infected systems | Billable | Billable |
| Projects: new operatory, office move, server replacement, new software rollout | Quoted | Quoted |
| Supporting that project once it is live | Included | Included |
| Devices on unsupported operating systems | Billable | Billable |
Systems we support every day
Your practice software, imaging and the network under it
We work with your software vendors directly so your staff never has to play go-between.
HIPAA, handled
- Annual security awareness and HIPAA training for every employee, with completion records
- Multi-factor authentication on email and clinical logins
- Managed endpoint protection and patching on every covered device
- Encrypted, tested backup of practice data
- Access reviews and documentation you can hand to an auditor or your cyber insurance carrier
- A Business Associate Agreement with Stealth Technology Group
Questions practices ask us
Straight answers
How fast do you get on site?
On Stealth RX Complete, within 48 hours of a covered system going down, and in most cases the same or next business day. Remote work starts immediately, which resolves the majority of issues before a visit is needed.
Why is Complete limited to 50 miles?
Because we promise a technician, not a subcontractor. Complete is offered where our own people can reach you within the window. Practices farther out run on Basic with on-site visits billed when needed.
Do you support Dentrix and Eaglesoft directly?
Yes. We support the workstation, server and network side of both, and we coordinate with the vendor's own support for application-level issues so your staff only makes one call.
What does the HIPAA training include?
An annual session for all staff covering phishing, passwords and MFA, handling of patient information, and what to do when something looks wrong, with completion records kept for your documentation.
Is there a long contract?
Stealth RX runs on a standard service order under our Master Services Agreement, published at stealthtech365.com/terms. We review it with you before anything is signed.
We have a few people who work remotely. Are they covered?
Yes. Covered users are covered wherever they work. Remote support does not depend on location.
Next step
Get a Stealth RX quote in one conversation.
Tell us how many operatories, workstations and staff you have. We will tell you which package fits and what it costs per month.
From the Insights blog
Recent articles for medical and dental practices
Written for the people who run a practice, not for IT departments: what breaks, what it costs, and what to ask whoever runs your systems.
The AI Note-Taker Heard Six Weeks of Patient Visits Before Anyone Asked for a BAA
A physician's AI note-taking app had been recording visits for six weeks before anyone asked the vendor for a Business Associate Agreement.…
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Your Front Desk Is the Front Door: How Dental and Medical Practices Get Phished
A revised invoice from the supply rep, a login page that looks like Microsoft 365, and eleven days of someone else reading…
